BDCon is dedicated to being known as the most trusted Information Technology Consulting firm in Florida and beyond. To that end, we have developed a client bill of rights that each of our employees has acknowledged as the cornerstone of our commitment to providing the best possible solutions for our clients and to put service before profits. Every single one of our clients can expect and should demand the following from BDCon:

1. That the client has the right to expect BDCon to always put their needs ahead of ours.
2. That the client has the right to expect answers in clear, concise, plain English and not "tech speak".
3. That the client has the right to expect to not be nickled-and-dimed and shouldn't have to pay things like extra trip charges just because their business happens to be located somewhere other than our offices.
4. That the client has the right to expect a service interruption be treated with the highest priority and that 24 hours is an eternity to wait for a response to a problem. A response within an hour is far more appropriate
5. That the client has the right to demand that BDCon dedicates themselves to always finding better solutions to everyday technology problems and presents them to clients as they are vetted and determined to be reliable, worthwhile processes.
6. That the client has the right to always be satisfied with the level of service they are receiving and be free to choose another provider if they aren't happy.
7. That the client has the right to not be forced into continuing to do business with their existing IT firm only because they are contractually forced to.
8. That the client has the right to demand full transparency in what they are paying for and should receive a timely response to billing questions
9. That the client has the right to not be pressured into buying unnecessary equipment or services.
10. That the client has the right to expect BDCon to always, without fail, do what's best for the client and not BDCon's profits.
    

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