BDCon was founded in 2002 on the idea that Florida needed a computer consulting firm run by people with integrity, common sense and the ability to play well with others. From our service methods to billing to hiring and training new team members, we keep these core beliefs in front of us at all times. Sometimes this means we don't make as much profit as some of our competitors. That's OK by us. We're big picture people. We know that this whole "being the best" thing is a marathon and not a sprint. Plus, running a business based on our beliefs makes us happy. Who doesn't want to be happy?
Speaking of happy, we also know that if our clients ain't happy, nobody's happy. So that's why we do everything we can to make 100% of our clients happy. The problem is, that's not really possible. Since 2002, our happy client number has hovered around 98%. We do everything we can but sometimes the happiness stars don't align. That's why we refuse to lock our clients into long-term service contracts. Really, this approach serves two purposes. Number one, it makes us work hard everyday to keep our clients happy. Knowing they can leave us at anytime keeps us on our toes. Secondly, it let's our clients know that we are serious about the first purpose. If you want us to lock in a rate, or make some other arrangement, we're glad to be flexible. Just don't ask us to force you to continue to pay us if you're not happy. We won't do it and you can't make us.
We really want our clients to understand how different we are. We want the world to know that there is no reason we can't all do business on the basis of trust and integrity. We believe in this so much that we created a Client Bill of Rights. All of our staff members signed it. All of our new clients receive a copy of it. You can read it here. This can be amended, too. Want something in there that's specific to your business? Let us know and we'll talk about it. We're flexible.
Another thing you'll notice about us is that we ask our clients a lot of questions. We do technology work and we're really good at it but we don't know as much about your business as you so we ask things like, "Running a law firm in Orlando? What's that like? Is it difficult to do? Why? Do you need an IT consultant for your Tampa physicians office? Why? What did the old company do that you didn't like? What's keeping your Fort Lauderdale dentist office from being the best it can be? Is it a technology issue?" We have to know what success looks like to you before we can chase it. When you become our client, we invest in your success. It's one of those little secrets that have gotten us where we are today.
Speaking of happy, we also know that if our clients ain't happy, nobody's happy. So that's why we do everything we can to make 100% of our clients happy. The problem is, that's not really possible. Since 2002, our happy client number has hovered around 98%. We do everything we can but sometimes the happiness stars don't align. That's why we refuse to lock our clients into long-term service contracts. Really, this approach serves two purposes. Number one, it makes us work hard everyday to keep our clients happy. Knowing they can leave us at anytime keeps us on our toes. Secondly, it let's our clients know that we are serious about the first purpose. If you want us to lock in a rate, or make some other arrangement, we're glad to be flexible. Just don't ask us to force you to continue to pay us if you're not happy. We won't do it and you can't make us.
We really want our clients to understand how different we are. We want the world to know that there is no reason we can't all do business on the basis of trust and integrity. We believe in this so much that we created a Client Bill of Rights. All of our staff members signed it. All of our new clients receive a copy of it. You can read it here. This can be amended, too. Want something in there that's specific to your business? Let us know and we'll talk about it. We're flexible.
Another thing you'll notice about us is that we ask our clients a lot of questions. We do technology work and we're really good at it but we don't know as much about your business as you so we ask things like, "Running a law firm in Orlando? What's that like? Is it difficult to do? Why? Do you need an IT consultant for your Tampa physicians office? Why? What did the old company do that you didn't like? What's keeping your Fort Lauderdale dentist office from being the best it can be? Is it a technology issue?" We have to know what success looks like to you before we can chase it. When you become our client, we invest in your success. It's one of those little secrets that have gotten us where we are today.